15 Day Money Back Guarantee (Within Indonesia )
Our 15-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund.
Frequently Asked Questions
Q: How do I return my order?
A: Please call our Customer Service Specialist for assistance to request a return or exchange and Request a Return Authorization Number.
Q: Are there items that cannot be returned?
A: Special orders and engraved jewelry items (other than rings) are final sale.
Q: How long does it take for a credit to process?
A: Once a returned item passes our quality inspection and is fully processed for refund, it typically takes 10-20 business days for the credit to reflect on your account. This timeframe begins once we send you an email confirming we have received your package and it is returned to our inventory.
Q: Who pays for return shipping?
A: The customer will be responsible for all return shipping and insurance fees.
Our Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within 15 days from when it was received by the customer with a Return Merchandise Authorization. You will only pay for return shipping to return your Tulola items back to us.To receive a return authorization on orders shipped within the Indonesia follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 15 days or receiving your order.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged call us immediately at +628123859524. Please retain all packing materials. Claims for damaged or missing items must be reported immediately or within 24 hours receipt of your order.
Engraved jewelry items other than rings may not be returned. Special orders are final sale and are not eligible for return.
Please Contact our Customer Service Team at email@example.com and we will assist in facilitating your return.
How to Prepare A Return Or Exchange
To return an item to Tulola, follow the below process:
1. For all returns message our Customer Service +628123859524 o and you will be given a Return Authorization Code.
2. Package Your Return. We recommend you use the original shipping box, including all original packaging material.
3. Or Return your item directly at the Tulola Store
4. Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. Tulola is not responsible for lost or stolen articles during shipping.
After Your Return Is Received byTulola
Once your return is received into our system, you will receive a confirmation message from our customer service team. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 10-20 days.
Cancel or Change an Order
If you would like to change or cancel an order, please call our customer service at +628123859524 or email us at firstname.lastname@example.org We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.